Integrate with Carrier Lynx

Note

If you are interested in using this integration, please contact your Samsara sales representative or email [e-mail].

For hardware-free reefer monitoring and remote control, you can connect eligible Carrier refrigeration systems to the Samsara dashboard using an API-based integration.

The Carrier Lynx integration includes the following features:

• Single platform for real-time visibility, cold-chain monitoring, and streamlined compliance

• Complete visibility and control over dry-van and reefer environments, load loss avoidance, and real-time alerts when temperatures go out of range

• View current and historical reefer data to streamline operations

• Set and monitor temperature alerts

This following features are available from the Samsara dashboard:

Type	Feature
Monitoring (one-way data integration)	GPS Location (Latitude, Longitude) Engine Hours Battery Voltage Fuel Level Percentage Reefer Alarms (Faults) Reefer State (On, Off) Run Mode (Start/Stop, Continuous) Ambient Air Temp Zone State (On, Off) Set Point Temperature Return Air Temperature Discharge Air Temperature
Remote Control (two-way data integration)	Update Reefer State (on/off) Set Run Mode Set Zone-specific Temp Initiate Pre-trip Sequence

Product Availability

• One-way Monitoring: Early Access in the United States, Canada, Mexico.

• Two-way Remote Control: Early Access in the United States, Canada, Mexico.

Requirements

• Carrier Lynx:

  • Model year 2022 or newer Carrier reefers (dealer-installed retrofit systems are available for older units)

    Note

    Two-way remote control functionality may require additional dealer-installed hardware

  • Active Carrier (Lynx) telematics subscription

• Samsara: None

Deployment

1. Contact your Samsara sales representative to start the enrollment process.

   A local Carrier dealer will verify eligibility of existing equipment, activate Lynx subscriptions, and if needed, install retrofits required to enable telematics functionality. After equipment has been verified and Lynx subscriptions activated for this integration, the local Carrier Dealer will issue API credential information (Client ID, Client Secret, API Key).

2. Install the Carrier application on Samsara.

   1. Navigate to Settings > Apps > Available Apps and search for Carrier.

   2. Enter the credentials provided by Carrier.

      Devices can take up to 30 minutes to update initially. If devices do not show up within an hour, contact Samsara support.

3. After the application is installed, navigate to the Carrier application under the Enabled Apps tab and select Manage.

4. Select the reefer units you want to activate and then click Activate.

   Batch activation is also available to select multiple units at a time.

5. Navigate to the main Samsara dashboard to view your newly added reefers.

Support

Find documentation on reefer functionality at Reefer Integration.

For issues related to the integration, contact Carrier Lynx Support:

• Email: [e-mail]

If you experience issues within the Samsara dashboard, please contact [e-mail].

Frequently Asked Questions

Does this require two separate subscriptions?

Yes, this integration requires customers to maintain two separate product subscriptions; one with Carrier Lynx and another with Samsara.

At what frequency will my reefer data update on Samsara?

Carrier sends data at different intervals depending on the type of data and user action. For example, location and temperature data is updated every five minutes while reefer alarms are transmitted as they occur.

What if my Carrier reefer does not have the required hardware?

Contact your local Carrier dealer for information on hardware retrofits of existing systems.

Why can’t I find my reefer in the inactive section of the Carrier application?

This error typically occurs when a reefer has not been added by Carrier into the Lynx platform. If the reefer is active on Lynx and not on Samsara, please contact Samsara support.