If you continue to experience issues after performing the troubleshooting steps below, reboot the device by pressing and holding the reset button for 5 seconds. Reattempt the troubleshooting sequence. If the LED is unresponsive, contact Support.
Perform the troubleshooting steps for the issue observed:
If you experience battery issues or the Samsara dashboard reports Low Gateway Battery:
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Replace the AG battery. For battery replacement instructions, see Replace AG51 Battery.
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Ensure the Wake on Motion and Check-in Schedule settings are appropriate for the device.
To improve battery life, Samsara recommends a less frequent check-in frequency.
Use the following workflow for any of these issues observed:
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No check-ins observed
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No check-ins observed for longer than scheduled.
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Missing Location GPS
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Reporting as:
Requires InvestigationorGateway Offline
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Ensure that the device is outside and avoid obstructions such as underground or enclosed structures (especially metal enclosures), heavily insulated buildings, bridges, and trees.
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Ensure that the device has a clear view of the sky and is in an area with good cellular reception.
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From the Samsara dashboard, verify the AG battery life from the asset details by selecting the asset from the Overview (
).If the gateway has not connected to the cloud in more than two weeks, the battery could be dead and needs to be replaced. For battery troubleshooting, see Battery issues.
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To initiate a test ping, press and hold the button on the AG faceplate until the LED illuminates green, for no more than 2-3 seconds.
Warning
If you press the setup button for more than 4 seconds, the device will reboot. If the device reboots, wait five minutes before you restart the test ping in this step.
The LED flashes green every 3 seconds for up to 5 minutes while the device attempts to check in with the Samsara dashboard. After the device determines status, the LED displays a color LED for 5 seconds to indicate the connection status.
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Perform the action that corresponds to the observed solid LED behavior:
Status: Unsuccessful connection: Cellular connection fail, GPS fail
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Ensure that the device is outside and avoid obstructions such as underground structures, heavily insulated buildings, bridges, and trees.
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Ensure that the device has a clear view of the sky and is within cellular range.
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Press and hold the button for 1-2 seconds and perform the action that corresponds to the observed LED behavior.
Status: Partial connection: Cellular connection OK, GPS fail
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If you observe a solid green light after performing the troubleshooting steps above, verify successful connection in your Samsara dashboard (up to 5 minutes).
Use the following workflow for any of these issues observed:
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Persistent
Approximate locationreported -
GPS unable to acquire signal
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For missing GPS location issues, see Device check-in issues.
The AG51 reports an approximate location using Wi-Fi or a cellular connection if the device cannot acquire a GPS signal. To increase availability of GPS:
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Move the device outdoors.
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Ensure the device has a clear line of sight to the sky.
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To initiate a test ping, press and hold the button on the AG faceplate until the LED illuminates green, for no more than 2-3 seconds.
Warning
If you press the setup button for more than 4 seconds, the device will reboot. If the device reboots, wait five minutes before you restart the test ping in this step.
The LED flashes green every 3 seconds for up to 5 minutes while the device attempts to check in with the Samsara dashboard. After the device determines status, the LED displays a color LED for 5 seconds to indicate the connection status.
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Perform the action that corresponds to the observed solid LED behavior:
Status: Unsuccessful connection: Cellular connection fail, GPS fail
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Ensure that the device is outside and avoid obstructions such as underground structures, heavily insulated buildings, bridges, and trees.
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Ensure that the device has a clear view of the sky and is within cellular range.
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Press and hold the button for 1-2 seconds and perform the action that corresponds to the observed LED behavior.
Status: Partial connection: Cellular connection OK, GPS fail
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