Sites Gateway Troubleshooting

Note

This is a troubleshooting guide for Samsara's Site Gateways (SG1). A problem with your Site Gateway may impact the behavior of your cameras, views and other functionality. If you are unable to restore functionality of your Site Gateway, please reach out to our Support team through [e-mail] and detail the troubleshooting steps followed.

Problem Description	Possible Causes	Steps to Resolve
Gateway is offline	Gateway unpowered	Power cycle gateway, confirm connection. If LED status lights still don't return after power cycle, reach out to support
	Gateway unable to connect to network (Blinking LED, Gateway only connected over LTE)	Verify network settings, check with your IT teams to see if device may no longer be connecting to network. Power cycle, allow 2-3 minutes to reboot If still unable to connect, remove all Ethernet connections, connect Stick Antennas and reboot device. Allow device to boot up on Cellular first and then plug in Ethernet back in original ports. Note Connecting the Stick Antennas to the antenna ports of the gateway is recommended, especially when troubleshooting network connectivity.
	Gateway has red LED	If possible, turn the gateway off, and on again. If power cycle doesn't resolve this issue, reach out to [e-mail].