Provision a Device and Set up the Samsara Agent

Provisioning a mobile device into the Samsara Mobile Experience Management (MEM) solution enables you to manage the device throughout its life cycle. To provision a device, you must install the Samsara Agent. This app runs in the background and facilitates communication with the Samsara Cloud to applies policy and transmit data such as the device location.

During the provisioning process, Samsara automatically pushes the default policy (unless you chose an alternate configuration) and installs the Samsara Agent, along with any other applications defined in your policy. To complete the setup process, you must also enable some final permissions requested by the Samsara Agent after it is successfully installed.

To provision a device:

1. Before you provision a device, you must:

   • Enroll Your Organization

   • Ensure the device is a new or factory reset running Android 10 or above

   • Do not follow any on-screen set up instructions on your new or factory reset device until you have scanned the QR code, as referenced below.

2. Select MEM Overview > Mobile Devices > + Add Mobile Device.

3. Follow the steps in the guided workflow, and click OK when finished.

   

   You can use the same QR code to provision multiple devices (no need to generate a new one for each device).

4. After the device is provisioned, open the Samsara Agent on the device.

   Note

   This setup step is a one time process during the first time you enroll your device.

   If the app asks you to enable Google Location Accuracy permissions:

   1. Tap Yes.

      You will then see a blue screen with the following message displayed.

      

   2. Tap the message to jump to the device Settings and enable the Appear on Top permission.

      If the steps above have been successful, you will no longer see this message on the main screen of the Samsara Agent. All values on the top left of the app should be populated, except Driver ID, which may be null if you have not signed into the Samsara Samsara Driver App. Signing in to the Driver App will populate Driver ID.

5. You can now find your newly enrolled device on both the MEM Overview and MEM Devices pages.