Small business fleets are fleets with fewer than 11 vehicles or fewer than 31 pieces of equipment. Use the following commonly asked questions for Samsara Support and features for your small business.
Webstore Access
How can I access the Samsara Webstore?
If you are an existing customer, see the Webstore Overview or access the Samsara Webstore at www.samsara.com/webstore.
If you are new to Samsara and have not signed up yet, you can access the webstore using the customized link sent in email. If you have not received this link, complete the form at www.samsara.com/shop.
Contract Terms and Pricing
Why do I have to pay upfront for 3 years?
At this time, our policy for customers of your fleet size requires upfront payments for 3-year contracts and we offer a risk-free 30-day return period subject to our Product Refund Request policy at https://www.samsara.com/support/hardware-warranty if you decide our platform doesn’t meet your needs.
What’s included in this payment? What does it cover?
Your upfront payment covers the cost of your entire Samsara Software License for the 3-year term. This license includes as applicable the associated hardware, cloud software, cables, ongoing firmware updates, and cellular data connectivity for cellular gateways.
Why does the size of my fleet matter?
We often find that larger organizations get the most out of their investment in Samsara because they’re looking to digitize across multiple parts of their operations, rather than a single use case. With this in mind, our pricing terms are designed to help you evaluate whether or not our technology is the best fit for your needs.
That is a very large commitment for me. What if I’m unsure about the product?
We offer a risk-free, 30-day return period subject to our Product Refund Request policy at https://www.samsara.com/support/hardware-warranty.
If I pay upfront, can I do a 1- or 2-year contract?
The required minimum contract duration is a 3-year contract.
Can I pay monthly or annually if I pay for the hardware?
This is currently not an option for small business customers. Your purchase is for a 3-year license that includes as applicable the associated hardware, cloud software, cables, ongoing firmware updates, cellular data connectivity for cellular gateways, and support.
Can I pay monthly or annually if I do not need any support?
At this time, we do not offer payment terms or pricing options by not offering support.
What if I purchase now with under 11 vehicles or 31 pieces of equipment, but grow to 11+ vehicles or 31 pieces of equipment in the near future?
If the size of your fleet increases, we can work with you to determine whether or not this impacts your current pricing terms.
Are licenses transferable between organizations?
Licenses are not transferable between organizations. See Software Licenses and Safety Licenses for more information.
Products and Installation
How do I install these products?
All installation guides can be found in Install Hardware and Accessories.
What products do I need to purchase to take advantage of Samsara's ELD features?
In order to take advantage of Samsara's ELD features a vehicle gateway and corresponding full vehicle gateway license is required. All ELD features are included with the purchase of a vehicle gateway and corresponding full license. See Software Licenses for more information on VG licenses.
Can I purchase a dash camera without a corresponding vehicle gateway (VG) license?
Yes, dash cameras can be purchased without the purchase of a vehicle gateway license. See Webstore Overview for more information about purchasing devices and licenses.
How do I know if these products are compatible with my vehicle?
Samsara products are compatible with most vehicles. However, if you're unsure about the compatibility of our products with your vehicle, you can visit the Webstore, select the gateway from the products page and Input Make/Model/Year within Select 1 Cables to verify compatibility. If you are new to Samsara and have not signed up yet, you can access the Webstore using a customized link sent in email. If you have not received this link, please complete the New Customer Request Form.
Support and Returns
I received the incorrect cable with my order. How do I fix this?
See Cable Exchange Process for more information about exchanging cables from the Samsara Dashboard.
Who can I contact if I have questions after I place my order?
Our support team is available and willing to engage on questions about your order. Please reach out to support@samsara.com with questions about your order.
What is Samsara’s return policy?
We want to make sure that you are happy with our products and are able to try the service in your fleet without risk. If you are not fully satisfied, you may cancel the Service and return the Products to Samsara at any point within the first thirty (30) days after your order ships subject to our Product Refund Request policy at https://www.samsara.com/support/hardware-warranty. You can cancel your service by sending an email to returns@samsara.com.
Upon receipt of your timely cancellation request and subject to our Product Refund Request policy, we will send a return authorization, including return instructions and a pre-paid return shipping label for the hardware. A refund for any payments made will be processed as described in our Product Refund Request policy. We are unable to process returns that are submitted without a return authorization, that are initiated after the first thirty (30) days from shipment, or that are otherwise not in accordance with our Product Refund Request policy.
