The powered asset AG52 Asset IoT Gateways are ideal for monitoring dry-van and refrigerated trailers, heavy equipment, and high-value mobile assets. If you experience issues after you follow the instructions to activate and install your AG, follow the instructions below to troubleshoot the issue you observe.
If you continue to experience issues after you perform the troubleshooting steps below, reboot the device by pressing and holding the reset button for 5 seconds. Reattempt the troubleshooting sequence. If the LED is unresponsive, contact Support.
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If the device does not connect to the Samsara dashboard or the device status displays Device Not Installed in the Samsara dashboard, use the following workflow to resolve the issue:
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If the device LED did not illuminate when performing the setup procedure in the AG52 installation instructions, ensure the device is connected to power and reattempt setup.
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Press and hold the button on the AG faceplate until the LED illuminates green, approximately 1-4 seconds. Immediately release the button.
The LED flashes green every 3 seconds for up to 5 minutes while the device attempts to check in with the Samsara dashboard. After the device determines status, the LED displays a color LED for 5 seconds to indicate the connection status.
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Perform the action that corresponds to the observed solid LED behavior:
Status: Unsuccessful connection: Cellular connection fail, GPS fail
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Ensure that the device is outside and avoid obstructions such as underground structures, heavily insulated buildings, bridges, and trees.
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Ensure that the device has a clear view of the sky and is within cellular range.
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Press and hold the button for 1-2 seconds and perform the action that corresponds to the observed LED behavior.
Status: Partial connection: Cellular connection OK, GPS fail
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Use the following workflow for any of the following issues observed:
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No check-ins observed
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No check-ins observed for longer than scheduled
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Missing Location GPS or trip segments
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Reporting as:
Requires InvestigationorGateway Offline
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Ensure that the device is outside and avoid obstructions such as underground or enclosed structures (especially metal enclosures), heavily insulated buildings, bridges, and trees.
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Ensure that the device has a clear view of the sky and is in an area with good cellular reception.
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Verify the device is properly connected to power. To review the installation instructions, see Asset Gateways (AGs) for Powered Assets.
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Press and hold the button on the AG faceplate until the LED illuminates green, approximately 1-4 seconds. Immediately release the button.
The LED flashes green every 3 seconds for up to 5 minutes while the device attempts to check in with the Samsara dashboard. After the device determines status, the LED displays a color LED for 5 seconds to indicate the connection status.
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Perform the action that corresponds to the observed solid LED behavior:
Status: Unsuccessful connection: Cellular connection fail, GPS fail
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Ensure that the device is outside and avoid obstructions such as underground structures, heavily insulated buildings, bridges, and trees.
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Ensure that the device has a clear view of the sky and is within cellular range.
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Press and hold the button for 1-2 seconds and perform the action that corresponds to the observed LED behavior.
Status: Partial connection: Cellular connection OK, GPS fail
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If the LED does not illuminate, inspect the wiring and ensure the power and ground connections are secure.
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Using a multimeter or voltmeter, verify the power connection is supplying adequate voltage to the AG.
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Physically inspect the AG and cable for damage.
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If after following the steps above the device continues to experience issues, perform a device reset by pressing and holding the button on the AG faceplate for at least 5 seconds but less than 10 seconds, until the LED blinks 2 times.
The second LED flash occurs 5 seconds after the first flash.
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Verify the Asset Gateway Power Loss Settings.
If the AG power is depleting at a higher rate than anticipated, Samsara recommends setting a less frequent check-in rate.
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Verify the AG is receiving power from the asset and has received power in the last two weeks.
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Complete a hard reboot: Unplug the cable from the bottom of the AG and immediately plug it back in.
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Physically inspect the AG and cable for visible damage.
