Tip
Ryder now offers this integration directly to Ryder customers as RyderConnect eDVIR. To enable this integration, see Integrate with RyderConnect eDVIR.
Note
This integration is owned and managed by Assured Telematics (ATI), a third-party System Integrator on the Samsara Experts Marketplace. Please consult ATI for any applicable fees to enable and maintain the solution.
Seamlessly integrate your Samsara eDVIR defect data with the Ryder maintenance platform to streamline maintenance, track defect resolutions, and upkeep for your vehicles and trailers leased or maintained by Ryder.
The Ryder eDVIR integration enables you to:
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Track vehicle and trailer eDVIRs and defects submitted by drivers from Samsara through to Ryder.
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Track Ryder defect resolutions in Samsara, including resolution time, status, and mechanic notes.
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Sync Ryder defect status in real-time on Samsara, including Resolved, Unresolved, and Deferred (postpone resolution) defects.
Note
When defects on an Unsafe DVIR are deemed not necessary to be resolved by Ryder, you will need to acknowledge and resolve those defects within the Samsara dashboard before a driver can operate the vehicle. This ensures compliance with with FMCSA regulations (section 396.12c).
For more information on how to resolve defects and DVIRs in Samsara, see Resolve an Unsafe DVIR (for Mechanics).
Ryder now offers this integration directly to Ryder customers as RyderConnect eDVIR. For more information, see Integrate with RyderConnect eDVIR.
Integration support is managed by ATI. For issues with the integration, please email support@assuredtelematics.com, your Samsara representative, and Survey_EDVIR@ryder.com.
Issue: Some Samsara assets not showing up in Ryder systems
This can be due to any of the following reasons:
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Samsara API token is limited to a certain tag that isn't associated with the respective assets.
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Samsara API token does not include all required read/write scopes.
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If related to trailers, then possibly the trailer VIN is not populated in the User Notes field on the Samsara dashboard.
Issue: Defects that are visible on Samsara are not visible to the Ryder shop
This can be due to any of the following reasons:
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Samsara API token is limited to a certain tag that isn't associated with the respective assets.
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Samsara API token does not include all required read/write scopes.
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If related to trailers, then possibly the trailer VIN is not populated in the User Notes field on the Samsara dashboard.
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Ryder is yet to enable the Ryder shops in question with the eDVIR solution.
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Ryder defect types are out of sync with Samsara defect types, causing such eDVIRs to fail at Ryder processing.
Issue: Some defects that are resolved in the Ryder system still show as Unresolved in Samsara
This can be due to any of the following reasons:
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Ryder shop systems are out of sync with Ryder eDVIR systems.
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A broken integration either on the Samsara-ATI or the ATI-Ryder leg. Contact ATI to investigate further.
Issue: Some defects that are unresolved in the Ryder system show as Resolved in Samsara
This is likely because an administrator or a driver manually resolved the eDVIR from the Samsara dashboard or the Samsara Driver App. Refer to Customizable DVIR Settings to manage driver user-initiated eDVIR resolution.
